# Support Policy of Nex-Tron Inc.
**Effective Date: January 1, 2024**
At Nex-Tron Inc., we are committed to providing our clients with exceptional support. This Support Policy outlines the terms and conditions under which technical and customer support are provided to our users.
**1. Support Channels:**
- **Email Support:** Users can send their queries to support@nex-tron.com. Our support team strives to respond to all email queries within 24 hours.
- **Phone Support:** Our phone lines are open from 9 am to 5 pm EST, Monday to Friday. Call us at +1 (786) 408-7837 for immediate assistance.
- **Live Chat:** Available on our website during business hours for real-time support.
**2. Support Coverage:**
- Our support team is available to assist with account-related questions, technical issues, and product inquiries.
- We offer troubleshooting assistance, guidance on product usage, and information regarding account management.
**3. Response Time:**
- Our goal is to respond to all support requests within 24 hours. However, response times may vary depending on the complexity of the issue and current ticket volume.
**4. Priority Support:**
- Priority support is available for premium account holders, with a guaranteed response time of 12 hours.
**5. Support Limitations:**
- Support services do not cover modifications to the product or services beyond the current features and functionality provided by Nex-Tron Inc.
- We do not provide support for third-party services or products that are not directly affiliated with Nex-Tron Inc.
**6. Feedback and Complaints:**
- We welcome feedback and are committed to continually improving our support services. Please email your feedback to feedback@nex-tron.com.
- Complaints can be filed via our support email, and we endeavor to resolve all complaints satisfactorily within 5 business days.
**7. Policy Changes:**
- Nex-Tron Inc. reserves the right to make changes to this Support Policy at any time. Any changes will be reflected in an updated policy version available on our website.
**8. Contact Us:**
- For any questions regarding this Support Policy, please contact us at support@nex-tron.com.